Technical help
For information on technical issues with the site please refer to the frequently asked questions below.
If none of the solutions solve the problem you are experiencing please email: diabetes-support@mlist.is.ed.ac.uk
Q. The name and module displayed on my certificate is shown as UNKNOWN
Q. I have completed the module test successfully but cannot print my certificate
Q. I cannot see any of the interactive content on my computer
Q. My browser is reporting an issue with firewalls
Q. Are the materials available in print format?
Q. The name and module displayed on my certificate is shown as UNKNOWN
A. “Unknown” appearing on the certificate at the end can sometimes happen when the system times out during the test, usually due to a long period of inactivity of more than 60 minutes. When you complete the test you should aim to do so without any long breaks.
You will also need to ensure you have cookies enabled on your browser, these “cookies” store your name for entering into the certificate.
Q. I have completed the module test successfully but cannot print my certificate
A. The module certificate appears as a downloadable pdf on completion but is also emailed to the address you entered at the start of the quiz. Check if you are able to print any other documents from the computer you are using. If not, then you should contact your local IT department or check your printer connection.
Q. I cannot see any of the interactive content on my computer
A. Make sure you have a modern and up to date browser and Javascript is enabled.
Q. My browser is reporting an issue with firewalls/IP restrictions
A. If you are viewing this website from an NHS computer, University or corporate network it is possible some content is being restricted because of a firewall. You may need to contact your local IT department for support with this matter. You may need to create an ‘exception’ for this website around the firewalls.
- URL: http://www.diabetesframe.org/
- IP address: 129.215.10.97
- TCP port: 80
Q. Are the materials available in print format?
A. Unfortunately, no. As these web resources are highly interactive and contain animations and quizzes they are therefore not suitable for print.
